13 Best AI Chatbots in 2024: ChatGPT, Gemini & More Tested The ride-hailing app drastically cut down its response times by 33%, giving customers quicker replies than ever. Plus, the platform saved agents over 4,000 hours, allowing them to handle more queries efficiently. With these changes, Uber’s service level agreement compliance increased by 8% and [...]
Defining the Customer Experience It can be a painful thing to accept when it happens; but at some point, you might find that your relationship is no longer a priority for your Customer Experience provider. They seem to have checked out; and every time you reach out to tell them about your business’ challenges or [...]
GPT-5 might arrive this summer as a materially better update to ChatGPT The model was eventually launched in November 2019 after OpenAI conducted a staged rollout to study and mitigate potential risks. In May 2024, however, OpenAI supercharged the free version of its chatbot with GPT-4o. The upgrade gave users GPT-4 level intelligence, the ability [...]